1.Who we are
Sortie.run is a product of DirectCoDe B.V., registered at Inkoperhof 8, 2231 HC Rijnsburg, The Netherlands, in the Dutch Chamber of Commerce under number 57391076, VAT number NL852560035B01.
In these terms "we", "us" or "Sortie" refers to DirectCoDe B.V. "You" or "customer" refers to the organisation (or self-employed individual) subscribing to Sortie.run.
Contact: support@sortie.run · +31 71 234 0101.
2.The service
Sortie.run is an online service for route planning, trip recording and directing field crews. You use Sortie through the browser or the mobile app — there is nothing to install or maintain.
Your subscription includes — depending on the plan — among others:
- The number of crew members and vehicles agreed;
- Unlimited stops and trips;
- Access to the knowledge base and email helpdesk;
- Automatic updates and backups.
3.Agreement and term
The agreement is formed when you complete the order flow, or when you start using a trial period. By clicking the order button you confirm that you have read and accept these terms.
Unless otherwise agreed, subscriptions are open-ended and billed monthly. Annual subscriptions have an initial term of twelve months.
A free trial ends automatically without notice. The payment obligation only kicks in when you actively choose a paid subscription afterwards.
4.Prices and payment
- All prices on the website are in euros and excluding VAT unless stated otherwise.
- Billing runs through monthly (or annual) SEPA direct debit (via MultiSafepay) or, by arrangement, on invoice.
- Invoices are due net within 14 days of the invoice date.
- On late payment we send a reminder first. If that is not paid either, we may charge statutory interest and reasonable collection costs and suspend access to Sortie.
- We may index prices annually based on the Dutch CBS index "services in business services" (CPI-Z). Other price changes are announced at least 30 days in advance; for an increase greater than 10% you may terminate the agreement effective as of the increase date.
5.Right of withdrawal and cancellation
5.1 For consumers (private individuals)
If you asked for immediate access during those 14 days, we will refund the unused period pro rata. We may retain the amount corresponding to the days you actually used Sortie.
Model withdrawal form
To: DirectCoDe B.V., Inkoperhof 8, 2231 HC Rijnsburg, The Netherlands
Email: support@sortie.run
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract for the provision of the following service (*):
— Service: Sortie.run subscription
— Ordered on: ___________
— Name of consumer(s): ___________
— Address of consumer(s): ___________
— Date: ___________
— Signature (only if submitted on paper)
(*) delete as appropriate
5.2 For business customers
The statutory right of withdrawal under consumer law does not apply to business customers. You can still cancel a monthly subscription at any time — see section 6. For an annual subscription the agreed minimum term applies; we do our best to be reasonable if there is a good reason to stop earlier.
6.Termination
- Monthly subscription: cancellable per month, with one month's notice. Email support@sortie.run or cancel from your account settings.
- Annual subscription (business): after the minimum term ends, the subscription renews tacitly for another year at the then-current price. Cancellation is possible at the end of the current term, with one month's notice.
- Annual subscription (consumers): after the minimum term ends, the subscription automatically converts to the equivalent monthly subscription, cancellable monthly with one month's notice (in line with the Dutch "Wet van Dam", art. 7:236a-c of the Dutch Civil Code). No automatic renewal for another full year.
- Amounts already paid for the remainder of the subscription period are not refunded, unless we are in attributable breach.
7.Use and responsibilities
- You are responsible for the accuracy of data you enter in Sortie (customer base, trips, vehicles, crew).
- You keep your login credentials confidential. Misuse via an active account is at your expense.
- You will not use Sortie for illegal purposes, nor in a way that hinders other users (such as extreme automated request volumes or large-scale scraping of third-party data).
- When you enter personal data of crew, contacts or consumers into Sortie, you act as controller under the GDPR. We act as processor. A data-processing agreement is available on request.
8.Availability and maintenance
We aim for 99.5% availability on a calendar basis, excluding scheduled maintenance. Scheduled maintenance is announced at least 24 hours in advance and, where possible, planned outside office hours.
Report outages to support@sortie.run. We respond within one working day to reports during office hours (Mon-Fri 09:00–17:00 CET).
9.Your data
Data you enter in Sortie remains yours. You may request an export (Excel or another common format) at any time via support@sortie.run. After termination your data remains exportable for 90 days; after that it is deleted permanently, except for data we are legally required to keep (invoicing: 7 years).
How we handle personal data is set out in our privacy policy.
10.Liability
We do our best to keep Sortie reliable, but — to the extent permitted by law — we are not liable for indirect damages (lost profits, missed business, reputational damage). Our liability is capped per calendar year at the amount you paid in subscription fees during that year, with a maximum of €25,000.
This cap does not apply in case of intent or wilful recklessness by DirectCoDe B.V. or its directors.
11.Changes
We may amend these terms. Material changes are announced at least 30 days in advance by email. If you do not agree with a change, you may terminate the agreement effective as of the date the change takes effect.
12.Governing law
These terms and all agreements with Sortie are governed by Dutch law. Disputes are preferably resolved by mutual consultation. Failing that, they are submitted to the competent court in the district of The Hague.